Online Returns

1. Scope of This Policy

This policy applies only to purchases made online through northcrestgolf.com. It does not apply to purchases made in person at Northcrest Golf, which are handled at the time of sale by our staff. By placing an order on northcrestgolf.com, the customer agrees to the terms below.This policy applies only to purchases made online through northcrestgolf.com. It does not apply to purchases made in person at Northcrest Golf, which are handled at the time of sale by our staff.

2. All Sales Are Final

Please review your order carefully, including size, specifications, shaft flex, grip, loft, and quantity, before completing checkout. All sales made through northcrestgolf.com are final. We do not accept returns or exchanges, and we do not issue refunds, for change of mind, incorrect size or specification selection, buyer's remorse, or any reason other than the limited exception described in Section 3.

This applies equally to every product we sell online, regardless of price, including golf club sets, individual premium clubs, coupon books, apparel, and Black Diamond wellness products. There is no unopened-item exception and no unhit-item exception. Once an order is delivered, it is final.

3. Exception for Damaged, Defective, or Incorrect Items

If your order arrives damaged in transit, has a manufacturer defect, or is not what you actually ordered, you are entitled to a replacement or a full refund. This is the one circumstance under which a refund is available.

•     Contact us at management@northcrestgolf.com or (770) 723-0002 within 7 days of delivery

•     Provide your order number and clear photos of the damage, defect, or incorrect item

•     Once verified, we will cover all return shipping costs and issue a full refund or send a replacement, at your choice

This exception does not apply to damage that occurs after delivery or to normal wear from use.

4. Shipping Insurance & Delivery Confirmation

Northcrest Golf insures high-value shipments and may require a signature confirmation on delivery for orders over $500. Please inspect your package promptly and retain all original packaging if damage is visible, as this speeds up the claims process described in Section 3.

5. Manufacturer Warranty

Majesty, Honma, XXIO, and other manufacturer warranties are separate from this policy and are handled directly through the manufacturer for issues that arise after our 7-day defect-reporting window. We are happy to help point customers to the right manufacturer contact.

6. Black Diamond Wellness Technology (UOHealth)

Black Diamond wellness products sold by Northcrest Golf are manufactured by UOHealth / United One Group and are covered by the same all-sales-final terms in Section 2, with the same defective-or-damaged exception in Section 3. We do not offer general size or preference exchanges on these items.

Black Diamond products are wellness and performance items, not medical devices. Northcrest Golf does not provide medical advice, and these products are not a substitute for the professional judgment of a healthcare provider. Any effects described by the manufacturer may vary from person to person. Purchasing and using these products is at the customer's own discretion and risk.

7. Questions

Northcrest Golf · 3545 Northcrest Road, Atlanta, GA 30340 · (770) 723-0002 · management@northcrestgolf.com